Privacy Policy

Information We Collect

We collect the following types of information:

• Personal details — name, address, email, phone number
• Order information — products purchased, delivery address, handwritten message text
• Payment information — processed securely by third‑party payment providers (we do not store card details)

How We Use Your Information

We use your information to:

• Process and deliver your orders
• Write handwritten messages exactly as provided
• Communicate with you about your order
• Improve our website and services
• Comply with legal obligations
• We do not sell or share your data with third parties for marketing

Legal Basis for Processing

We process your data under:

• Contractual necessity — to fulfil your order
• Legitimate interests — to improve our services
• Legal obligations — tax, accounting, fraud prevention

Sharing Your Information

We may share your data with:

• Payment processors (e.g., Stripe, PayPal)
• Delivery carriers (UK‑based only)
• These partners only receive the information necessary to perform their services

Data Retention

We keep your information only as long as necessary:

• Order records: up to 6 years (legal requirement)
• Customer messages: up to 12 months
• Handwritten message text: up to 12 months

Your Rights

Under UK GDPR, you have the right to:

• Access your data
• Request correction or deletion
• Object to processing
• Request data portability
• To exercise your rights, contact us at hello@flowerbedprints.co.uk.

Security

We use secure servers, encrypted connections, and industry‑standard safeguards to protect your data.

Changes to This Policy

We may update this Privacy Policy at any time. Continued use of our website indicates acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, email us at hello@flowerbedprints.co.uk.